Help / Entry staff
Connection problems at the door
Keep uncertain requests separate from confirmed admission.
Offline check-in queues and synchronization are planned, not available. Printable-roster production use still requires privacy/retention approval and an exercised operating process.
Prepare a fallback
- Name a gate supervisor before the event.
- Test the venue network and identify one organizer-approved alternate network.
- Make sure staff know the venue’s exception process and do not share accounts.
Intermittent connection
If a request is slow or unclear, stop rapid retries and read the attendee’s current state when possible. Retry only after the previous outcome is known; otherwise escalate.
Offline
Tell the supervisor. Do not describe a local scan, cached screen or unconfirmed attempt as a successful Kitix check-in. Follow the venue’s exception process without pretending it is a server record.
After connection returns
Have the supervisor resolve provisional exceptions against current server state. A planned offline feature is not permission to improvise synchronization or change ticket records.
This manual covers implemented web features and clearly marked future work. Production availability depends on rollout and your permissions. About status and legal documents.