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Help / Entry staff

Check in tickets

Validate the correct ticket for the correct event.

Implemented · rollout dependentContent reviewed
Before you begin

Use your own authorized account. Only a clear server-confirmed result establishes digital check-in.

Before doors open

  1. Sign in and open the assigned event’s attendees/check-in view.
  2. Confirm the event name and test device connectivity and camera permission with an approved test ticket.
  3. Know which supervisor handles exceptions.

At the door

  1. Scan the attendee’s QR code, or use the ticket-code entry option if scanning is not possible.
  2. Read the returned result before admitting based on Kitix check-in.
  3. Escalate invalid, wrong-event, cancelled-event or already-used results instead of repeatedly scanning to force acceptance. Cancelled events must not be admitted using a previously issued code.

If there is no clear result

Treat the outcome as unknown. Check current attendee state before retrying; a timeout may happen after the server received the request.

This manual covers implemented web features and clearly marked future work. Production availability depends on rollout and your permissions. About status and legal documents.