The Kitix manual
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From your first ticket to the last person through the door.
This manual covers implemented web features and clearly marked future work. Production availability depends on rollout and your permissions. About status and legal documents.
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- Limited · rollout dependent
Contact and escalation
Find the right owner of an event or account problem.
- Approval pending
Legal documents and availability
Understand the difference between a guide, a planned feature and an approved policy.
Attendees
- Implemented · rollout dependent
Claim a free ticket
Reserve a place at an event offering free tickets.
- Limited · rollout dependent
Tickets bought without signing in
Understand guest purchase details and account access.
- Limited · rollout dependent
Payment pending or failed
Avoid duplicate purchases when the payment result is unclear.
- Implemented · rollout dependent
Use your ticket at the door
Present your ticket and keep its entry code private.
- Planned · not yet available
Cancelled or rescheduled events
What to expect while event-change workflows are being built.
- Planned · not yet available
Transfer or resell a ticket
Understand why sharing a code is not a ticket transfer.
Organizers
- Implemented · rollout dependent
Ticket types and sales windows
Offer ticket choices without exceeding event capacity.
- Implemented · rollout dependent
Your free-ticket allowance
Understand monthly credits, reservations and renewal.
- Limited · rollout dependent
Connect organizer payments
Use the organizer’s own payment account for paid events.
- Limited · rollout dependent
Fees and payment ownership
Understand the approved standard fee and who handles the money.
- Implemented · rollout dependent
Invite your team
Invite staff without sharing an administrator account.
- Implemented · rollout dependent
Roles and event access
Give each person the permissions needed for their job.
- Implemented · rollout dependent
Attendees and sales reports
Use the right event view for entry or reporting.
Entry staff
- Implemented · rollout dependent
Scan errors and repeat scans
Handle uncertain or rejected entry checks safely.
- Limited · rollout dependent
Connection problems at the door
Keep uncertain requests separate from confirmed admission.
Accounts
- Limited · rollout dependent
Sign in with email or a passkey
Return to your account without a Kitix password.
- Approval pending
Privacy and account requests
Where privacy requests fit and what is still being prepared.