Help / Attendees
Tickets bought without signing in
Understand guest purchase details and account access.
Guest acquisition exists. Verified-email enforcement and recovery are evolving; do not assume a mistyped address can be corrected through self-service.
Keep track of a guest ticket
- Use an email address you control when buying or claiming.
- Keep the confirmation and ticket email. Check filtered mail if you cannot find it.
- Use My tickets with the account associated with that email when accessing your account ticket list.
If the email address was wrong
Do not post a ticket code, payment details or identity documents publicly. Keep your confirmation and ask the organizer through an existing verified contact channel for help with the event. A dedicated Kitix recovery contact is still being prepared.
Buyer and attendee are different
A person named on a ticket is not automatically an account holder and does not automatically gain access to the buyer’s account.
This manual covers implemented web features and clearly marked future work. Production availability depends on rollout and your permissions. About status and legal documents.